PRIVACY POLICY
Alshifa Healthcare Services, a business constituted under the Companies Act of 2013, provides medical support to patients. We respect our users' privacy. We are devoted to safeguarding and protecting your personal data and information. This Privacy Policy applies to our Website and its mobile-friendly website interface. We may collect, store, utilise, and process personal data and information that you give when accessing and/or using the Platform. In accordance with the foregoing, this Policy governs the collection, storage, usage, processing, and protection of your information, including the type of data collected, the manner of collection, the purpose of collection and intended use, information disclosure, your data protection rights, and so on. By accessing, viewing, and using the Platform, you agree to the terms of this Policy. You should carefully read this Policy before visiting, using, or accessing the Platform, and if you disagree with any of its terms, you should stop using and accessing the Platform.
WHAT INFORMATION DO WE COLLECT AND HOW DO WE COLLECT IT?
1. PERSONAL INFORMATION PROVIDED BY YOU
We gather Personal Data such as your name, phone number, email address, and location that you give on the Platform. In addition to the aforementioned, we collect Special Category Personal Data from you on the Platform, such as information about your health, medical condition, sex life, or sexual orientation. It is important to note that simply browsing the Platform does not require you to provide or submit to us the foregoing Data and information, and the said Data will be collected and stored by us only if you voluntarily submit your Personal Data on the Platform for purposes such as I when you provide such name, address, email, contact details, and data concerning your health during account registration or for any enquiries, opinions, and quotes on the Platform.
(ii) When you provide your email address to subscribe to our newsletter and mailings,
(iii) When you engage in surveys,sweepstakes, competitions, and promotions.
2. WE COLLECT INFORMATION INSTANTLY
In addition to the Personal Data you submit, our Platform collects and analyses data using technologies such as cookies, web beacons, log data, and third-party analytics.
3. AUDIO, VIDEO AND CHAT RECORDING
Our platform records all chats, voice conversations, and video calls in to order to improve the patient experience and the overall quality of dialogue between the User, Service Provider, and ourselves. The only reason for retaining this data is to improve the quality of discussion, and it is exclusively utilized internally.
4. LOG INFORMATION
We gather log data and files when you use and interact with the Platform. Your IP (Internet Protocol) address, browser type and version, geographical location, operating system, date and time stamps, URLs of referring/exit pages, pages viewed, and device ID are among the data gathered. This information does not identify any User and is used to analyse trends, track User movements across the Platform, administer the Platform, and collect demographic information in order to develop a better understanding of your needs and preferences in order to tailor our Platform, features, and Services accordingly. This information is not merged or commingled with your Personal Data, except if clearly stated in this Policy.
COOKIES
WHAT EXACTLY ARE COOKIES?
When you use a browser to view a Platform, certain data created by the Platform is kept on your device in order for the Platform to remember information about you. This is done to detect your device and configure your preferences based on your Platform usage. Cookies are used to provide service functionalities, offer analytics, save your preferences, serve advertisements, and so on. Cookies help us analyze how the Platform is used, which allows us to optimize your experience.
Cookies are classified as I first-party, (ii) third-party, (iii) session, and (iv)
(i) First-party Cookies are little text files that we store on your device.
(ii) Third-party Cookies are set by third parties and allow them to recognize your device when it visits our Platform as well as other websites or mobile apps. We have no control over how third-party cookies are used, therefore we recommend that you visit the websites of any third-party cookie providers to learn more about how they utilize Cookie information.
(iii) Session cookies allow you to remain signed in on the Platform, whereas persistent cookies recognize you each time you visit. Session Cookies are removed when you close your browsers at the conclusion of a session; and
(iv) Persistent Cookies are retained and stay valid until their expiry date, unless you delete them before that date. The Cookie kinds described below fit under one of the aforementioned main groups.
INFORMATION WE COLLECT FROM THIRD-PARTY SOURCES
(i) We may obtain your Personal Data and transaction data from our partners when you supply your name, address, and contact details for reservations and e-commerce transactions with them, including but not limited to travel and logistical partners, insurance providers, and FX partners.
(ii) We may receive Your Personal Data, including Special Personal Data, trip information, and bills from the Service Providers when you book appointments or enter into contracts with the Service Providers featured on the Platform to utilize the different medical services provided therein.
HOW WE USE YOUR INFORMATION
(a) We guarantee that the information we collect and retain will not be used or processed for any unlawful, illegal, or illicit reasons, but will only be used to provide services on the Platform. The legal basis for collecting and using the above-described Personal Data will vary depending on the kind of Personal Data obtained, the precise context in which we collect it, and the purposes for which it is used.
DATA DISCLOSURE AND SHARING
(i) Unless clearly stated, the information collected by us will not be given to any unaffiliated third party. However, we may release your information to our domestic or foreign affiliates, subsidiaries, joint venture partners, licensees, and representatives for the reasons specified in this Privacy Policy.
(ii) We may share your information with parties who have been directly authorized by you to receive the Personal Data, such as a medical care provider of your choosing.
(iii)
(a) marketing
(b) billing
(c) backup and storage
(d) payment processing
(e) analysis
(f) customer database management
(g) providing customer services and technical support
(h) and such other services as may be required to maximize our business. We may release your information to such third-party service providers as part of the aforementioned outsourcing. We do not sell, distribute, rent, or exchange your Personal Data with any third party for promotional reasons.
(iv) We may reveal to our internal team the Google analytics, statistics, and demographic data generated by studying your usage patterns and behavior for the purpose of enhancing the Platform and Services. Such statistics and reports include anonymous information such as preferences and frequently viewed pages, which do not include personally identifying information. The data is used in such a way that no one person can be recognized by such compilations.
(v) We may disclose information if we believe it is necessary or required I by law or regulation, to comply with legal process or government requests (including responding to public authorities to meet national security or law enforcement requirements), or (ii) to exercise, establish, or defend our legal rights.
(vi) We may release your information if it is essential to safeguard someone's critical interests.
(Vii) We may release your Personal Data for any other reason with Your approval.
RIGHTS TO DATA PROTECTION
THE RIGHT TO KNOW
You have the right to free information about your stored Personal Data, including its origin, recipients, and purpose of processing.
THE RIGHT TO ACCESS
You have the right to inspect and get a copy of Your Personal Data that we have.
CONSENT MAY BE WITHDRAWED
You have the right to withdraw your consent to the processing of data if you have provided your agreement to such processing. Your withdrawal, however, has no effect on the lawfulness of any processing based on consent obtained previous to your withdrawal. When you withdraw your consent, you realise that this may have a negative impact on the quality of our Services.
RIGHT TO CORRECTION
In the event of any errors, you have the right to seek the correction and rectification of Your Personal Data.
AUTHORITY TO ERASURE
You have the right to request the erasure of Your Personal Data kept by Us; however, We will not comply with this request if we need your Data to comply with any legal duty or to exercise or defend any legal claims.
THE RIGHT TO LIMIT PROCESSING
You have the right to limit Our Processing of Your Personal Data if you believe the data is inaccurate, the processing is unlawful, or we no longer need to process it for a specific purpose, unless such processing is required to fulfill a legal obligation or in the exercise or defense of legal claims.
THE RIGHT TO DATA TRANSMISSION
You have the right to acquire Your Personal Data and have it transferred to another data controller in a structured, electronic, and machine-readable manner. If you request a direct transfer of data to another data controller, this will be done to the best of our ability.
THE RIGHT TO OBJECT
You have the right to object to the processing of Your Personal Data at any time for reasons related to Your specific circumstances and in compliance with relevant legislation. We process such Data with your consent, to carry out a contract with You, or to serve Our legitimate business interests. We may continue to process the Data if we are forced to do so to fulfill a legal obligation, to exercise or defend a legal claim, or for any other reason permitted by applicable law.
CONFIDENTIALITY
We hire and preserve administrative, technical, and internal structures, policies, and procedures to protect your information from accidental, unauthorized, unlawful access, disclosure, alteration, loss, or destruction, including,
a) guidelines on proper disposal of Data when no longer required
b) access controls on electronic systems to maintain, access, or transmit Data
c) access restrictions to locations containing Data
d) encryption Your data is only provided to authorized individuals, and we employ Secure Sockets Layer (SSL) or Transport Layer Security technologies to secure it in transit.
The Platform is checked for vulnerabilities on a regular basis in order to make your usage of the Platform as safe as possible. Furthermore, the Company will take all additional steps required by applicable legislation to secure your data from time to time.
Under no circumstances should you disclose your login Id and password ('credentials') or bank account data with anybody. Any Company staff will never contact you asking for your credentials or bank account data; thus, you are encouraged not to entertain such bogus calls or messages and to report them to the Company as soon as possible so that we may take necessary action.
MINORS
Minors are not permitted to use our Platform or Services. We do not intentionally collect Personal Data from children, and minors must have parental or guardian consent to connect with us or use the Services. If a parent or guardian suspects that his or her kid has given us with Personal Data without their permission, he or she should notify. If we learn that a minor has supplied us with Personal Data, we will take measures to remove it from our records.
AMENDMENTS
We may regularly review and change our Privacy Policy in response to new legal, technological, and commercial circumstances. When we update our Privacy Policy, we will include the most current modification date above. If we make significant changes to this Privacy Policy, we will take necessary steps to notify you in a manner commensurate with the gravity of the changes and in compliance with applicable law. We urge you to check our Privacy Notice on a regular basis so that you are aware of how we secure your information.
LINKS TO THIRD-PARTY WEBSITES AND PLATFORMS
The Platform may contain links to third-party websites, which do not represent the Company's endorsement, sponsorship, or recommendation of such third-party Platforms or their goods, services, content, and offerings in any way. The Company is not responsible for inspecting or analyzing any third-party Platforms and makes no claim or warranty regarding their goods, services, content, and offers, as well as their terms of use and privacy practices. If a User visits such third-party websites, he/she does so at his/her own risk and cost and should be aware of their terms and conditions and privacy policies before supplying any personal data or sensitive information to them.
WARRANTY AND LIABILITY
(a) We will not be held accountable for any loss or injury caused to you as a result of the User's voluntary disclosure of Personal Data to a third party.
(b) Furthermore, notwithstanding everything else in this Policy, we disclaim all warranties for any loss, damage, or injury.
(c)We disclaim all warranties and accept no responsibility or liability for the privacy practices or security of data collected by third-party websites linked to our channel or services over which we have no control.
GRIEVANCES AND CONTACT DETAILS
Name: Mr. Obaidullah
Address: F-14, UPPER GROUND FLOOR SHAHEEN BAGH, ABUL FAZAL ENCLAVE II, JAMIA NAGAR NEW DELHI 110025
Contact Details: +91 7669900900
Email: Support@alshifahealthcareservices.com
